Shipping Information
Delivery Zones & Timelines
| Zone | Timeline | Fee |
|---|---|---|
| Nairobi CBD & Environs | Same day – 1 business day | KSh 300 |
| Greater Nairobi | 1–2 business days | KSh 400 |
| Major Towns (Mombasa, Kisumu, Nakuru, Eldoret) | 2–4 business days | KSh 500–800 |
| Other Locations | 3–5 business days | KSh 800–1,000 |
Free Shipping
Orders over KSh 10,000 qualify for free delivery within Nairobi. For orders outside Nairobi, a subsidised flat rate may apply.
Order Tracking
Once your order has been dispatched, you will receive an SMS and email notification with your tracking number. You can use this to track the status of your delivery in real time.
Important Notes
- Delivery timelines are estimates and may vary due to factors beyond our control.
- Orders placed after 2:00 PM or on weekends will be processed the next business day.
- Please ensure your delivery address and phone number are correct to avoid delays.
- Someone must be available at the delivery address to receive the package.