Frequently Asked Questions

Browse our shop, add items to your cart, and proceed to checkout. You can pay via M-Pesa, card, or bank transfer.

You can modify or cancel your order within 1 hour of placing it by contacting our support team. Once the order has been dispatched, it cannot be cancelled.

No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.

Orders within Nairobi are delivered within 1–2 business days. Deliveries to other towns take 3–5 business days depending on your location.

Shipping within Nairobi is KSh 300. Deliveries outside Nairobi range from KSh 500–1,000 depending on the destination. Orders over KSh 10,000 qualify for free shipping within Nairobi.

Yes. Once your order is dispatched, you will receive an SMS and email with tracking details.

We accept returns within 7 days of delivery for items in their original, unopened condition. See our Returns page for full details.

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

We accept M-Pesa, Visa, Mastercard, and bank transfers.

Absolutely. All transactions are encrypted and processed through secure payment gateways.

Yes. We source all products directly from authorised distributors and manufacturers. Every product comes with a manufacturer warranty.

You can reach us via email at info@shavillelectronics.co.ke, by phone at +254 700 000 000, or through our social media channels.